YOUR QUESTIONS

Our answers,straight up.

If you can't find your answer here, write to us — we reply in under 48 hours, in French, from a human.
// THE HOROTAG FAMILY
What's the difference between RUUVI, GPS and ULTIMATE GPS?+

All three keep the same sealed service log — your proof in front of a buyer. RUUVI (129 €) is the only one that counts your engine hours automatically, over Bluetooth when you bring your phone nearby — suited to motocross/enduro. GPS (299 €) is a pure tracker: passive anti-theft, positions spaced out to last, hours entered by hand in the app — designed for road, trail, custom, sport. ULTIMATE GPS (399 €) is the premium tracker: a live, detailed GPS trace of every trip, real-time anti-theft, an ultra-rugged device, up to ~10 years of battery life — its hours are entered by hand too. For intensive motocross as well as the road rider who wants the best. 10-year IoT SIM included on GPS and ULTIMATE GPS, no subscription.

Which one should I choose?+

RUUVI if you want the only 100% automatic hour meter (counted over Bluetooth) and the cheapest one, and your bike is somewhere safe. GPS if you ride road, trail or custom: you mainly want to know where it is, and you're fine entering hours by hand. ULTIMATE GPS if you want the best tracker — intensive motocross/enduro, but also a sportbike, GT or valuable custom: the most detailed GPS trace, real-time anti-theft, an ultra-rugged device. Hours are entered by hand just like on GPS. The sealed service log is identical across all three.

Do I need a subscription?+

No, never. You pay once, the app is free for life. For GPS and ULTIMATE GPS, the 4G IoT SIM is included for 10 years — covered in the price of the device.

Can I combine a RUUVI and a tracker?+

Yes, it's even the winning combo: the RUUVI counts engine hours automatically, the tracker adds location and anti-theft on the same bike. Two bundles to save: RUUVI + GPS at 379 € (instead of 428 €) and RUUVI + ULTIMATE GPS at 499 € (instead of 528 €).

// THE APP AND YOUR DATA
Available on iOS and Android?+

Yes, a single app, exactly the same experience. Downloadable on the App Store and Google Play.

Is my data sold?+

Never. Our servers are in France, we follow the GDPR to the letter, and there's no third-party tracker. For ULTIMATE GPS and GPS, positions are stored in Europe and never leave the HOROTAG infrastructure, unless you generate a theft report that you hand over to law enforcement yourself.

I want to delete my account?+

You go to Settings → Privacy → Delete my account. The account stays recoverable for 30 days (technical reactivation window), then all your data is erased permanently.

// HOROTAG RUUVI · THE DEVICE
Which bikes does it work on?+

All motocross and enduro bikes from 50 cc up, whatever the brand. The device detects engine vibrations, whatever the engine type. It also works on trial and supermoto bikes.

How long does the battery last?+

Up to 5 years in normal use. When your bike isn't running, the device sleeps — it uses almost nothing. When the battery starts to weaken, you swap it yourself in under a minute: it's a standard coin cell.

Can I pressure-wash it?+

Yes, no problem. The device is built to withstand high-pressure jets, mud, impacts and the vibrations of a crash.

What if I break it?+

You order a new one. In the app, you choose « Replace the device »: your history and counted hours move to the new one. You lose nothing.

// HOROTAG RUUVI · THE LOCKED HOUR METER
What is a locked hour meter?+

Your engine hours are recorded on our side, not in the device. Once written, they can never go back down, be erased or altered. Not by you, not by a workshop, not even by us. Any attempt is detected and visible on your log.

What if I unplug the device or replace it?+

The hour meter stays exactly where it stopped. When you replace the device via the app, the new one starts from the recorded value. There's no way to roll it back.

What if I have no signal?+

At the paddock, deep in the forest, with no 4G: no problem. The device counts your hours offline for 18 months. When you get home and open the app, everything syncs on its own.

// HOROTAG GPS · A TRACKER FOR EVERY RIDER
Who exactly is GPS for?+

For every rider who mainly wants to know where their bike is and be alerted if it disappears: road, trail, custom, sport, scooter, vintage. If you ride intensive motocross/enduro — or if you simply want the best tracker for your road bike — look at ULTIMATE GPS instead (detailed GPS trace + real-time anti-theft).

How often does it report GPS?+

One position every 4 hours when the bike is stationary. Every 30 minutes when movement is detected. A trade-off tuned to last up to 5 years of battery life, with no subscription.

Why enter hours by hand?+

GPS is a low-power tracker: it doesn't do continuous vibration detection. To record honest hours, we'd rather you enter them by hand (4 taps after each ride) than invent an approximate count. The server signature stays identical to the rest of the range — and the full service log (reminders, history, certificate) is included, exactly like on RUUVI and ULTIMATE GPS.

Does the anti-theft work the same way?+

Yes: if the position moves outside your known zone, you get a push notification + email with a map. You can mark « it's me », « I'm checking », or « confirm theft » — in the latter case we generate a sealed PDF report ready for the police.

// HOROTAG ULTIMATE GPS · DIFFERENCES FROM RUUVI AND GPS
What does ULTIMATE GPS add?+

It's the most advanced GPS tracker in the range, on road and off-road alike. Compared to GPS: (1) a live, detailed GPS trace of every trip, where GPS spaces out its positions to last; (2) real-time anti-theft; (3) an ultra-rugged, waterproof device with up to ~10 years of battery life. Engine hours are entered by hand, exactly like on GPS — only RUUVI counts them on its own. The full service log is included.

Is it the same log?+

Exactly the same. Hour log, service log, Paddock, PDF resale certificate: no difference. Moving to ULTIMATE GPS breaks nothing and takes nothing away.

// HOROTAG ULTIMATE GPS · BATTERY LIFE AND NETWORK
How long does the battery last?+

Up to ~10 years depending on use. It's a long-life, non-rechargeable battery sized for the lifetime of the device. The app alerts you automatically when less than 6 months of estimated battery life remain.

Is there a SIM? Do I need a plan?+

Yes, a 4G/LTE-M IoT SIM is built in. It's included for 10 years in the 399 € — no plan to sign up for, no monthly fee, no surprises.

What if I ride abroad?+

The IoT SIM covers all of Europe. Outside it, the trace is stored locally; positions will only be reported once back in the covered zone. Engine hours, meanwhile, are entered by hand whenever you like, with or without a signal.

// HOROTAG ULTIMATE GPS · ANTI-THEFT AND POLICE REPORT
How does the anti-theft work?+

Outside a session, HOROTAG ULTIMATE GPS sends its position every 8 hours. If the bike moves more than 5 km outside your usual patterns, or if an implied speed is detected outside a session, the app receives an alert with a map. You respond with 3 options: « it's me », « I'm checking », or « confirm theft ».

Does it replace theft insurance?+

No. It's a detection and recovery tool that works alongside it. In the event of a confirmed theft, we generate a sealed PDF report ready to hand to law enforcement, with a map, timestamps, hardware identifiers and a real-time URL for investigators.

Can the thief disable the device?+

They'd have to physically find it (tucked under the seat / in the electrical box) and then break it. It's possible but it takes time — and every position sent before it's disabled stays in the report.

// AT RESALE
What does my buyer see?+

They scan the QR code you put on your listing and see, on their phone, your entire history: how many hours the bike has really run, every oil change, every part replaced, the photos you've added.

How does the buyer know the log is authentic?+

Every line of the log is locked by a server signature. If someone changes so much as a comma, the signature no longer matches — a mechanic, an expert or a buyer can verify with a single scan that a log is intact, even offline.

// NOT FOUND?

Ask us directly.

Human reply, in French, within 48 business hours.

Write to us
Ready?

Convinced?Start the engine.

RUUVI 129 €, GPS 299 €, ULTIMATE GPS 399 € — and the RUUVI + tracker bundles from 379 €. No subscription, no catch. Shipped within 48 h in France.